Quick checks
- Confirm the correct clan.
- Confirm the selected period.
- Read the collection-freshness message.
- Check whether statistics are calculating or updating.
- Ask a leader or superior to inspect Leadership → Collection when freshness remains old.
What a leader or superior should inspect
Look for a collection pause, credential or 2FA failure, a run still in progress, unavailable credits, a specialist source-read delay, or rows waiting for aggregation.
If one member is affected, check the game player link, selected period and whether collection is up to date. Contact support for historical identity discrepancies. Do not change scoring to fix old source data.
If Total Battle room data is stale
A refreshing room can show one complete last-known-good snapshot while Runekist fetches a replacement. An unavailable or failed refresh is not proof that the room has no players. Check binding enabled/read-only state, health, credentials, Runekist membership/operator capability, rate-limit timing, and whether the latest snapshot is complete before membership or moderation work. Follow Recover or remove a Total Battle room.
Contact support only after these checks. Include the clan, period, page, freshness state, and approximate time—never passwords, tokens, private feed URLs, or player data unrelated to the problem.