Troubleshooting
A feature or action is missing
Check membership, role, feature settings, observed data, selected period, and read-only states.
Find an answer
Search the guides or narrow the list by audience.
Troubleshooting
8 articles
Troubleshooting
A member is not matched correctly
Check the verified game identity and full SUID before changing ownership.
Troubleshooting
Ancient capture is not visible
Check the extension destination, monitoring health, capture completion, explicit upload, and reset window.
Troubleshooting
Assistant could not answer
Rewrite the question with an explicit period, exact subject, one measure, and a bounded result.
Troubleshooting
Calendar subscription is not updating
Verify the private feed token, membership eligibility, event visibility, token rotation, and client caching.
Troubleshooting
Collector login or 2FA failed
Verify the game login, selected verification-email method and subaccount without sharing secrets.
Troubleshooting
Data is missing or out of date
Find missing chests, check when your clan last updated, and get help with outdated reports.
Troubleshooting
Notifications are not arriving
Check the browser device and the selected clan’s notification preferences as two separate layers.